Right of Withdrawal (14 days) & Commercial Return Right (30 days)
EU customers may cancel their purchase within 14 days from delivery without giving reasons (Right of Withdrawal). In addition, we offer a 30-day commercial return window from delivery, subject to the conditions below.
To start, email support@wearblushhoney.com. See the procedure below.
Conditions
- Items must be unworn, unwashed, unaltered, with all tags & hygiene seals attached, and in original (reasonably intact) packaging.
- Return request within 30 days of delivery (or 14 days for a legal withdrawal).
- Non-returnable (hygiene): underwear, socks, water bottles, and items marked Final Sale (unless faulty or misdescribed).
How to Start a Return
- Email support@wearblushhoney.com within 30 days of delivery with your order number and item(s).
- We will reply with return instructions and the return address (shared after registration).
- Ship the parcel using a tracked service and keep your proof of postage/tracking. You are responsible for the parcel until we receive it.
Return shipping is paid by the customer. Original shipping fees are non-refundable.
Inspection, Refund Method & Timing
- Once received, we aim to process your return within 14 days. We may refuse returns not meeting the conditions (e.g., wear/wash signs, odour, stains, missing tags, damage).
- Refund method: store credit or, where technically feasible, a payment method of your choice.
- For valid withdrawals, your legal right to a refund to the original payment method is not affected.
- Under EU law, refunds are due within 14 days of your withdrawal notice; we may wait until we have received the goods or proof of return.
Faulty or Wrong Item Required
If you received a faulty or wrong item, email us within 30 days of delivery at support@wearblushhoney.com with:
- Order number
- Item name/description
- Clear photos showing the fault, the Honey Blush label/logo, and the entire item
Do not return faulty items until instructed. We’ll repair/replace or otherwise resolve in line with consumer law.
Lost or Damaged in Transit
Please notify us within 7 days of the carrier’s delivery scan (or expected delivery). We may request a denial-of-receipt/statement and your assistance with the local carrier to open an investigation.
Shipping & Duties Reminder
Shipping fees are shown at checkout. Free shipping may apply above the configured threshold. Shipments outside your region may incur import duties/VAT collected by the carrier; these are payable by the customer. Tracking is sent via email once your order ships.
Need Help?
We’re here to help. Contact Customer Care at support@wearblushhoney.com.
For full details, see our Policies (Applicability & Definitions, Orders, Shipping & Delivery, Right of Withdrawal, Returns, Privacy/GDPR, Cookies, IP, Liability, Disputes & Governing Law, Contact).